Return Policy Page

At Alliconexpress customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within [7 days] from the date you received your item. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase is required.

Items not eligible for return:

• Perishable goods (e.g. food, flowers)
• Digital products or downloadable software
• Gift cards
• Personal care items (for hygiene reasons)
• Customized or made-to-order products

2. How to Return an Item

To initiate a return, please contact our customer support team at [your email address] with your order number and reason for return. We will provide instructions on how and where to send your item.

Return shipping costs:

• [Option A] Customers are responsible for return shipping costs.
• [Option B] We will provide a prepaid return label.

(Choose one depending on your policy.)

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• A refund will be processed to your original method of payment within [7days].
• Shipping charges (if applicable) are non-refundable.

4. Exchanges

We replace items if they are defective, damaged, or you received the wrong item. To request an exchange, please contact us at [your email address] with details and images (if necessary).

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. Check your bank account or payment method again.
2. Contact your credit card company or bank (it may take time before your refund is officially posted).
3. If you’ve done all of this and still haven’t received your refund, please contact us at [your email address].